Sony explains how to fix PlayStation 5 download queue issue without factory reset

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Since launch Playstation 5 many users reported that they have encountered an issue that causes some digital PS5 games to hang in the download queue state when trying to install them, and the system thinks that the download has already started, but the download list remains empty and cancel this action is in no way possible.

Until recently, the only way to fix the bug was to reset the system to factory settings, which erases all user data from the console. However, PlayStation Support has suggested a workaround for this issue that does not require a full console reset.

Official account Ask PlayStation on social networking site Twitter advised affected users to start their PlayStation 5s in Safe Mode and choose to restore the database. After rebooting the system, the problem with the download queue should disappear.

Earlier this week Sony released a new version of the PlayStation 5 firmware with improvements in overall system performance, however the update did not fix the above bug as expected.

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