Due to a bug in Playstation store Southeast Asian residents who have purchased digital copies Final Fantasy VII Remake, downloaded the version with support only for Chinese and Korean instead of English and Japanese.
It is noteworthy that several versions of the game are sold in the Asian PlayStation Store. But users purchased copies that support Chinese and Korean not by mistake. The bug has already been recognized by Sony and fixed.
Currently, the team automatically returns money to the PlayStation wallet for a purchase after submitting an application. Interestingly, an erroneous copy of Final Fantasy VII Remake remains with users even after going through the refund process.
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