Even Sony Believes Cyberpunk 2077 Was Not Ready For Release: PS4 Owners Report Digital Refunds

The performance of the highly anticipated action RPG Cyberpunk 2077 on the base consoles of the previous generation caused a real outrage among players.

Frustrated gamers go to Twitter and use the hashtag # CyberBug2077, are trying to draw attention to a large number of graphical bugs and various kinds of crashes present in the console versions of the new creation of CD Projekt RED – the owners of the original PS4 especially distinguished themselves.

Videos from versions posted on social networks Cyberpunk 2077 for PS4 and Xbox One speak for themselves. In a recent technical analysis, Digital Foundry named game performance on base PS4 consoles is “unacceptable”.

One of the users of the Reddit forums wroteThat he was able to get a refund for a digital copy of the PS4 game after contacting PlayStation Support.

“I had to submit an online support request and sit waiting for over an hour to talk to someone. However, they quickly returned the money and then removed the game from my library,” wrote a user with the nickname NotBen_2.

Other users in the same thread said that they also managed to get a refund after contacting PlayStation support. One of them described this process in the following words:

“Spent an hour on my phone after being turned down by a chatbot and ended up getting a refund. Many thanks to SirPanic12 for recommending me to mention game crashes and not being able to progress further.”

Last year, Sony introduced a new refund policy to the PlayStation Store that gives users 14 days to cancel digital purchases on PS4. These terms and conditions apply to pre-orders, as well as already released games and add-ons that players have not yet started downloading or streaming. Otherwise, refunds may be refused, unless the content submitted is “defective”. Cyberpunk 2077 falls into this category.

Sony support responds to disgruntled players that PlayStation themselves are disappointed with the current situation with Cyberpunk and believe that the developers should have delayed the release. Officially, however, no statements are made about this.

Friday game received new patch with bug fixes. Many gamers noted that in the case of the version for PS4 renewal 1.04 really affected the performance of the project for the better – the average resolution has become higher, and the frame rate is now kept at a slightly higher mark… The developers also promise to improve the game with future patches.

Release Cyberpunk 2077 took place December 10 on all current platforms except Nintendo Switch. With our review Cyberpunk 2077 can be found here

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